Terms & Conditions

Welcome to pumpernickel-online.co.uk – Health Food Store. These terms & conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. By using the pumpernickel-online.co.uk website, you signify your agreement to be bound by these conditions. In addition, if you disagree with these terms of use or any part of these terms of use. You must not use our website.

General terms & conditions

The site is owned and operated by Mr Waheed Akhtar who is a shareholder of Pumpernickel direct ltd. Based in Bedford and located at 7, The Arcade, Bedford, MK40 1NS. Also, if you have queries about these terms & conditions or if you have comments or complaints on or about our website, you can contact us at

in**@pu*****************.uk











 or (+44) 1234 348179.

Website Use

  • Your account
    • If you use the website, you are responsible for maintaining the confidentiality of your account and password.
    • Restricting access to your computer to prevent unauthorized access to your account.
    • You agree to accept responsibility for all activities that occur under your account or password.
    • You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately.
    • If you have any reason to believe that your password has become known to anyone else, or
    • If the password is being or is likely to be, used in an unauthorized manner.

Please ensure that the details you provide us with are correct and complete. Also, inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

  • Access to pumpernickel-online.co.uk
    • We will do our utmost to ensure that the availability of the website will be uninterrupted and that transmissions will be error-free.
    • However, due to the nature of the Internet, this cannot be guaranteed.
    • Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or
    • The introduction of new facilities or services.
    • We will attempt to limit the frequency and duration of any such suspension or restriction.
  • conduct
    • You must not use the website in any way that causes,
    • or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way.
    • As well as you understand that you, and not pumpernickel-online.co.uk, are responsible for all electronic communications.
    • Additionally, content is sent from your computer to us and you must use the website for lawful purposes only.

Must not use the website for any of the following:

    • For fraudulent purposes, or in connection with a criminal offense or other unlawful activity
    • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing;
    • or in breach of copyright, trademark, confidence, privacy, or any other right;
    • or is otherwise injurious to third parties; or objectionable;
    • or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any “spam”
    • to cause annoyance, inconvenience, or needless anxiety

  •  Copyright
    • All rights, including copyright, in this website, are owned by or licensed to pumpernickel direct ltd
    • All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software,
    • It is the property of pumpernickel-online.co.uk, its affiliates, or its content suppliers and is protected by the United Kingdom and international copyright, authors rights, and database rights laws.
    • The compilation of all content on this website is the exclusive property of pumpernickel-online.co.uk
    • and its affiliates and is protected by the United Kingdom and international copyright and database rights laws.
    • All software used on this website is the property of pumpernickel-online.co.uk, our affiliates,
    • or our software suppliers and is protected by the United Kingdom and international copyright and authors’ rights laws.

May not systematically extract and/or re-utilize parts of the contents of the website without pumpernickel-online.co.uk’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for the re-utilization of any substantial parts of this website. Without pumpernickel-online.co.uk’s express written consent. You also may not create and/or publish your own database. That features substantial (eg our prices and product listings) parts of this website without pumpernickel-online.co.uk’s express written consent.

  • Website ownership of rights
    • pumpernickel-online.co.uk grants you a limited license to access and make personal use of this website,
    • but not to download (other than page caching) or modify it, or any portion of it,
    • except with express written consent of pumpernickel-online.co.uk.
    • This license does not include any resale or commercial use of this website or its contents;
    • any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading
    • or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

    • You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information
    • (including images, text, page layout, or form) of pumpernickel-online.co.uk and its affiliates without express written consent.
    • You may not use any meta tags or any other “hidden text” utilizing pumpernickel-online.co.uk’s
    • or its affiliates’ names or trademarks without the express written consent of pumpernickel-online.co.uk.
    • Any unauthorized use terminates the permission or license granted by pumpernickel-online.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of pumpernickel-online.co.uk. As long as the link does not portray pumpernickel-online.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any pumpernickel-online.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

  • Trademarks

pumpernickel-online.co.uk and other marks indicated on our website are trademarks or registered trademarks of Mr. Waheed Akhtar and of his business Pumpernickel – Health Food Store or its subsidiaries (collectively “pumpernickel-online.co.uk”), in the European Union and/or other jurisdictions. pumpernickel-online.co.uk’s graphics, logos, page headers, button icons, scripts, and service names are the trademarks or trade dress of pumpernickel-online.co.uk. pumpernickel-online.co.uk’s trademarks and trade dress may not be used in connection with any product or service that is not pumpernickel-online.co.uk’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits pumpernickel-online.co.uk. All other trademarks not owned by pumpernickel-online.co.uk that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by pumpernickel-online.co.uk.

Damage to your computer

 

We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. You are responsible for ensuring that the right equipment is available to use the website. Except in case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  • Purchasing goods from our site

The contract between us:

    • Firstly, We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
    • Secondly, Your payment of the price for the goods represents an offer on your part to purchase the goods,
    • Thirdly, which will be accepted by us when we send you an email that the goods have been sent to you.
    • And lastly, Our acceptance of your order brings into existence a legally binding contract between us.

  • Accuracy of content
    • We have taken care in the preparation of the content of this website, in particular,
    • to ensure that prices quoted are correct at the time of publishing
    • and that all goods have been fairly described.
    • However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
    • Any weights, dimensions, and capacities given about the goods are approximate only.

  • Availability of goods
    • All orders are subject to acceptance and availability.
    • If the goods you have ordered are not available from stock or will not be readily available from suppliers within 7 working days of your order,
    • we will contact you by email or phone (if you have given us the details).
    • We will make every effort to obtain an estimated delivery date based on information provided by our suppliers
    • but please bear in mind that due to the seasonal nature of some of our product offerings,
    • we may not be able to deliver the product ordered.
    • We will contact you with alternative suggestions and
    • you will have the option either to wait until the item is available from stock,
    • adjust your order to a suggested alternative, or cancel your order.

  • Ordering errors

You are able to correct errors on your order up to the point on which click “submit” during the ordering process.

    • The prices payable for goods that you order are set out in our website.
    • All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
    • Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated,
    • we will advise you by email, offer to sell you the goods of the specification
    • description at the prices stated in the email, and will state the period for which the offer or price remains valid.

  • Payment terms
    • Orders are paid for and processed via a stripe secure mechanism.
    • Acceptance of payment for an order may be subject to rules and regulations set forth by Secure Trading or Stripe and
    • we encourage you to review those regulations on their sites.
    • We will accept payment upon receipt of your order unless delivery cannot be fulfilled within 30 days.
    • We accept no liability if a delivery is delayed because you did not provide the correct payment details.
    • If it is not possible to obtain full payment for the goods from you then
    • we can cancel the contract and or suspend any further deliveries to you.
    • This does not affect any other rights we may have.
  • Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded. Our current delivery charges are (including VAT):

  • Standard UK Delivery via Royal Mail £3.85*
  • Standard EU Delivery via Royal Mail (Orders over £50.00 – International Signed For) £14.99
  • Standard International Delivery via Royal Mail (Orders over £50.00 – International Signed For) £19.99

* Standard UK Delivery via Royal Mail cost may be waived if the total order exceeds a certain amount.

** Please Note: Postal Charges are limited to orders weighing a maximum of 2 kg. All orders over 2 kg will be subject to a surcharge **

  • Customs
    • When ordering goods from pumpernickel-online.co.uk.
    • For delivery overseas, you may be subject to import duties and taxes.
    • Which are levied once the package reaches the specified destination.
    • Any additional charges for customs clearance must be borne by you.
    • We have no control over these charges and cannot predict what they may be.
    • Customs policies vary widely from country to country, so you should contact your local customs office for further information.
    • Additionally, please note that when ordering from pumpernickel-online.co.uk.
    • You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
    • Your privacy is important to us
    • We know that you care about how information about your order is used and shared. We would like our international customers.
    • Customers dispatching products internationally are to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
  • Acknowledgment and acceptance of your order
    • You will need to provide us with your email address
    • We will notify you by email as soon as possible to confirm receipt of your order
    • Email you again to confirm the details.
    • An acceptance of your order will take place on despatch of the good(s) ordered.
  • Delivery
    • We will deliver the goods to the address you specify for delivery in your order.
    • It is important that this address is accurate.
    • Please be precise about where you would like the goods left if you are out when our shipper delivers.
    • We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
    • We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.
    • If delivery is delayed due to any cause beyond our reasonable control,
    • the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
  • Risk and ownership
    • You will become the owner of the goods you have ordered when they have been delivered to you.
    • Once goods have been delivered to you
    • they will be held at your own risk and we will not be liable for their loss or destruction.
    • Risk of damage to or loss of the Goods passes to you at the time of delivery to you,
    • or if you fail to take delivery at the agreed time, the time when we tried to deliver.
    • You will only own the goods once they have been successfully delivered
    • when we have received cleared payment in full. The goods supplied are not for resale.

Cancellation right

  • Firstly
    • Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 days of receipt of your goods (with the exception of any made-to-order items).
    • You do not need to give us any reason for canceling your contract, though any information offered will help improve our service
    • nor will you have to pay any penalty.
    • However, you will need to notify us if you wish to cancel your contract via email or post.
  • Secondly,
    • You will be issued an RMA (Return Materials Authorisation) for the return of any goods.
    • Please reference the RMA with any goods returned.
    • Failure to reference the RMA will not guarantee a full refund or replacement.
  • Thirdly,
    • You cannot cancel your contract if the goods you have ordered are newspapers,
    • magazines or if you have taken any audio or video recording or
    • computer software out of the sealed package which was delivered to you.
  • Fourthly,
    • If you have received the goods before you cancel your contract then
    • (unless under the previous clause for which you do not have a right to cancel)
    • you must send the goods back to our contact address at your own cost and risk.
  • Fifthly,
    • Once you have notified us that you are canceling your contract,
    • any sum debited to us from your credit card will be re-credited to your account as soon as possible and
    • in any event, within 30 days of your order PROVIDED THAT the goods in question are returned by you and
    • received by us in the condition that they were in when delivered to you.
    • If you do not return the goods delivered to you or do not pay the costs of delivery
    • we will be entitled to deduct the direct costs of recovering
    • the goods from the amount to be re-credited to you.
  • Lastly,
    • You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if:

    •  we have insufficient stock to deliver the goods you have ordered;
    • we do not deliver to your area; or
    • one or more of the goods you ordered was listed at an incorrect price
    • due to a typographical error or an error in the pricing information received by us from our supplier
    •  If we do cancel your contract we will notify you by email.
    • We will re-credit to your account any sum deducted by us from your credit card
    • as soon as possible but in any event within 30 days of your order.
  • Liability

if you do not receive goods ordered by you within 30 days of the date on which you ordered them. We will have no liability to you unless. You notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a program to us under this condition, our only obligation will be, at your option:

    • to make good any shortage or non-delivery;
    • to replace or repair any goods that are damaged or defective, or
    • to refund to you the amount paid by you for the goods in question in whatever way we choose.
    • Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
    • You must observe and comply with all applicable regulations and legislation.
    • Including obtaining all necessary customs, import, or other permits to purchase goods from our site.
    • The importation of exportation of certain of our goods to you may be prohibited by certain national laws.
    • We make no representation and accept no liability in respect of the export or import of the goods you purchase.
    • Notwithstanding the foregoing, nothing in these terms & conditions is intended to limit.
    • Any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
    • Nor in any way to exclude or limit our liability to you. Any death or personal injury resulting from our negligence.
  • Health and Safety
    • Certain products in our offering have properties that make them potentially unsafe if misused.
    • You must, upon receipt of any product from our offering,
    • read carefully any safety warnings and follow clearly any guidelines on how to use the product.
    • If you are in any doubt about the use of the product,
    • the meaning of any warnings, or whether your intended use of the product is safe,
    • we urge you to contact the manufacturer for clarification prior to use.
    • pumpernickel-online.co.uk will not be held responsible for any negligent use or misuse of products purchased from our shop/website.
    • Nothing in these guidelines should be thought to supersede or alter, or take precedence over manufacturers’ instructions.
    • If no instructions are issued
    • have a query about how to use the product you are purchasing,
    • we request that you consult the manufacturer.
  • Children
    • Firstly, pumpernickel-online.co.uk does not sell products for purchase by children.
    • Secondly, we sell children’s products for purchase by adults.
    • Lastly, If you are under 18, you may use pumpernickel-online.co.uk only with the involvement of a parent or guardian.
  • Notices
    • Unless otherwise expressed stated in these terms & conditions,
    • all notices from you to us must be in writing and sent to our contact address at 7 The Arcade Bedford MK40 1NS
    • all notices from us to you will be displayed on our website from to time.
  • Electronic communications
    • Firstly, when you visit pumpernickel-online.co.uk or send e-mails to us,
    • you are communicating with us electronically.
    • Secondly, we communicate with you by e-mail or by posting notices on the website.
    • Thirdly, for contractual purposes, you consent to receive communications from us electronically and
    • Fourthly, you agree that all agreements, notices, disclosures, and other communications
    • lastly, we provide to you electronically satisfy any legal requirement that such communications be in writing.
    • This condition does not affect your statutory rights.
  • Changes to legal notices
    • We reserve the right to make changes to our website, policies, and these terms & conditions at any time.
    • You will be subject to the policies and terms & conditions in force
    • At the time that you use the website or that you order goods from us unless any change to those policies
    • These conditions are required to be made by law or government authority (in which case it will apply to orders previously placed by you).
    • Moreover, if any of these conditions is deemed invalid, void, or for any reason unenforceable,
    • that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
  • Events beyond our reasonable control
    • We will not be held responsible for any delay or failure to comply with our obligations under these conditions
    • Additionally, if the delay or failure arises from any cause which is beyond our reasonable control.
    • This condition does not affect your statutory rights.
  • Waiver & Invalidity
    • If you breach these conditions and we take no action,
    • we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
    • If any part of these terms & conditions is unenforceable (including any provision in which we exclude our liability to you)
    • Furthermore, the enforceability of any other part of these conditions will not be affected.
  • Privacy
    • Hence, you acknowledge and agree to be bound by the terms of our privacy policy.
  • Third-party rights

    • Nothing in this Agreement is intended to,
    • Nor shall confer any rights on a third party.
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